Claims Support
For many clients, the claims experience is the moment they truly understand the value of having an insurance broker. It’s also the moment where strong broker support can strengthen relationships that have taken years to build.
Supporting you when it matters most.
Key Insurance Partners provides practical claims support designed to assist brokers throughout the claims process — from straightforward matters through to more complex disputes and escalations.
Rather than replacing the broker–client relationship, our role is to strengthen it by providing additional expertise whenever required.
When clients experience their most challenging moments, brokers should feel confident knowing experienced support is available behind them.
How we support you
Claims guidance
Practical guidance across the claims process.
Complex claims management
Experienced support on complex claims matters.
Escalation assistance
Support with escalations when they are required.
Insurer liaison
Working alongside insurers on behalf of the broker.
AFCA-related guidance
Guidance on matters that involve AFCA processes.
Professional Indemnity claims
Support on Professional Indemnity claims.
Steadfast Claims Advocacy
Access to Steadfast Claims Advocacy services.
Claims strategy & technical advice
Technical input and strategic advice on claims.
Adjacent capabilities within Protect Your Business
Ready to explore what a partnership could look like?
Arrange a private conversation with our leadership team to discuss how Key Insurance Partners could support your business.